To improve customer benefits from January 28, 2024, we will update and adjust the Refund and Return policy according to the ratio for some specific cases as follows:
Case 1. Defective product:
– Torn, printing error, wrong color, wrong product sent: 100% refund or resend new product (depending on customer’s intention).
Case 2. Order lost during shipping
– 100% refund or resend new product (depending on customer’s intention).
Case 3. Customers are not satisfied with the quality (Product images and quality are clearly publicized):
We will carefully review each case and support 40 – 55% Refund and customers do not need to send the product back.
Case 4. Customer is not satisfied with fast shipping:
– If the delivery deadline announced in the delivery policy page is exceeded: We refund the fast shipping fee to the customer (note: if the customer orders on Saturday and Sunday, the fast shipping delivery time may vary). May be 1-2 days later)
Case 5. In case the customer wants to return the goods (not for reasons related to the product, but because the customer changed his mind when receiving the goods):
– Customers please contact us. We will provide an address for customers to return products. After receiving the returned goods to the warehouse, we will refund 100% to the customer (We do not bear any costs for this refund).
Case 6. The customer provided a missing address, or an incorrect address that prevented successful delivery:
– We will support the delivery of new product to the customer again.
In addition to the cases mentioned above, the remaining cases will be supported according to the following policy:
Returns
We accept the return on products that were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
Our policy lasts 15 days from the arrival date. No returns made after 15 days from the delivery date will be accepted.
*More information, please read full our policy at here or contact us at: Support@rughere.com
Leslie Sowden Verified Buyer
Dana Rogers Verified Buyer
George Wilson Verified Buyer